We would like your experience with Memories Coloring Books to be a delightful one. If you are not happy with a purchase you make directly from us, please contact us to arrange a replacement with the same item or a refund, less shipping and handling. Used items can not be replaced or returned unless a defect is present that is not immediately obvious.
Due to the artisanal nature of Memories Coloring & Painting Books, some variability and imperfections are normal and expected in the paper, trimming, and the water and paint handling of the paper, and are not defects. Some buckling of the paper, depending on the paint and amount of water added is to be expected and is not a defect. Paint and/or paper that is not well dried before closing the books may cause transfer of paint to other pages, or sticking together of pages, and is not a defect.
If you purchased a Memories Coloring Book or Memories Coloring & Painting book at Amazon.com, either directly from Amazon, or through a link at www.memoriescoloringbooks.com, you must address any concerns, replacements or returns with them directly.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items include gift cards and downloadable software products.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted after our inspection and at our discretion, including books with obvious signs of use, or any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: P.O. Box 31001 Los Gatos California USA 95031.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Sustainable Wellness Media, LLC, P.O. Box 31001 Los Gatos California USA 95031.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can contact us through the contact page for any return requests or concerns: www.memoriescoloringbooks.com/contact
Or notify us at:
Sustainable Wellness Media, LLC,
PO Box 31001, Los Gatos, CA 95031
Effective as of JULY 3, 2015